Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how TurnitChecker ("TurnitChecker," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you access or use our website, pre-submission report services, document refinement features, customer support, and related services (collectively, the "Service").

TurnitChecker is an independent pre-submission report and document refinement service. Depending on the service selected, users may receive AI writing or similarity reports generated through third-party academic integrity platforms.

TurnitChecker does not provide users with a Turnitin or iThenticate account, institutional license, membership, or direct platform access. TurnitChecker is not affiliated with or endorsed by Turnitin, LLC. Turnitin and iThenticate are trademarks of their respective owner.

1. Information We Collect

We may collect the following categories of information.

1.1 Account and Contact Information

When you create an account, place an order, contact support, or otherwise use the Service, we may collect:

  • Email address;
  • Account name, username, or account identifier;
  • Linked Discord or other account identifiers, where applicable;
  • Communications and support requests sent to us.

1.2 Order and Transaction Information

We may collect:

Payments may be processed by third-party payment providers. We generally do not receive or store complete payment-card details handled directly by those providers.

  • Order or transaction identifiers;
  • Product or plan purchased;
  • Purchase amount, currency, date, and status;
  • Usage balance, task history, and service credits;
  • Refund, chargeback, and dispute records.

1.3 Submitted Documents, Text, and Generated Results

When you use a report or refinement service, we may process:

Documents may contain personal information about you or other individuals. You are responsible for ensuring that you have the right to submit the content and personal information contained in it.

  • Documents, text, or other content you submit;
  • File metadata, including file name, type, size, and language;
  • Extracted text required to process the request;
  • Generated reports, refinement output, task status, and related processing records.

1.4 Device, Log, and Usage Information

We may automatically collect:

  • IP address;
  • Browser type and version;
  • Device type, operating system, and language;
  • Access times and session information;
  • Referring URLs and approximate location derived from IP address;
  • Pages viewed, actions taken, error logs, and diagnostic information.

1.5 Cookies and Similar Technologies

We and our service providers may use cookies, local storage, SDKs, and similar technologies to:

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

  • Maintain account sessions;
  • Provide security and prevent abuse;
  • Remember language and interface preferences;
  • Measure website and feature usage;
  • Diagnose errors and improve platform performance.

2. How We Use Information

We may use information to:

  • Create and manage accounts;
  • Process orders and provide requested services;
  • Process submitted documents or text and deliver reports or refinement results;
  • Display task history, balances, and downloadable results;
  • Provide customer support and resolve technical issues;
  • Authenticate users and maintain platform security;
  • Detect fraud, abuse, unauthorized activity, or policy violations;
  • Process refunds, chargebacks, and service disputes;
  • Send transactional or service-related communications;
  • Comply with legal, accounting, tax, and regulatory obligations;
  • Analyze aggregated or de-identified usage to improve platform reliability, user experience, and operational efficiency.

We do not use submitted documents or text to train general-purpose AI models, sell user content, or serve targeted advertising, unless we provide separate notice and obtain any consent required by applicable law.

3. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we may rely on:

  • Performance of a contract: to process orders, perform requested checks or refinements, and deliver results;
  • Legitimate interests: to operate, secure, maintain, troubleshoot, and improve the Service, prevent fraud and abuse, and handle disputes;
  • Legal obligations: to maintain required financial records, respond to lawful requests, and comply with applicable laws;
  • Consent: where consent is required for particular cookies, communications, or other processing activities.

4. Document Processing and Repository Settings

Submitted documents and text are processed only as reasonably necessary to provide the service requested.

Processing may involve TurnitChecker systems and third-party providers that support report generation, document analysis, refinement, infrastructure, security, or service delivery.

For eligible report-checking services, submissions are configured not to be added to Turnitin's student paper repository during processing. This repository setting relates to whether a submission becomes a future student-paper match source. It is separate from temporary technical and operational processing.

TurnitChecker does not use submitted documents as a publicly searchable or general-purpose content repository.

5. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for service delivery, account administration, security, troubleshooting, fraud prevention, dispute handling, and compliance with legal, tax, accounting, or contractual obligations.

Submitted documents, extracted text, generated reports, refinement results, and related processing data may be retained temporarily where reasonably necessary to:

  • Complete and deliver the requested service;
  • Allow users to access task results;
  • Investigate failed or delayed tasks;
  • Respond to support, refund, payment, or service disputes;
  • Detect fraud, abuse, or security incidents;
  • Meet applicable legal or operational requirements.

We do not retain submitted documents for routine long-term storage as a general content repository. When information is no longer reasonably required, it may be deleted, anonymized, or otherwise de-identified in accordance with our operational processes.

Order, transaction, accounting, fraud-prevention, and legal records may be retained for longer where reasonably necessary or legally required.

Residual copies may remain for a limited period in backups, logs, caches, or disaster-recovery systems and will be removed or overwritten through normal system processes.

Users may request deletion of eligible personal information. Certain information may be retained where necessary for legal compliance, fraud prevention, security, accounting, or the establishment, exercise, or defense of legal claims.

6. How We Share Information

We may share information only as reasonably necessary with:

  • Payment processors and billing providers;
  • Hosting, storage, database, and infrastructure providers;
  • Report-processing, document-analysis, and detection service providers;
  • Document refinement or AI-processing providers;
  • Authentication, email, and customer-support providers;
  • Analytics, monitoring, security, and fraud-prevention providers;
  • Professional advisers;
  • Government authorities or other parties where required by law;
  • A successor entity in connection with a merger, acquisition, restructuring, or sale of all or part of the business.

Service providers may access information only to perform services for us or as otherwise disclosed to users. Their processing may also be governed by their own privacy policies and contractual terms.

We do not sell submitted documents or user content. We do not rent or trade submitted documents for advertising purposes.

7. International Data Transfers

TurnitChecker and its service providers may process information in countries other than the country in which a user resides. Those countries may have privacy laws that differ from the user's jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized transfer mechanisms.

Users may contact us for additional information about applicable safeguards.

8. Cookies and Similar Technologies

Some cookies are necessary for account access, security, language selection, and essential website functions. Other technologies may be used for analytics and performance measurement.

Where required, non-essential technologies will be used only after consent is provided. Users may adjust cookie preferences through available website settings or browser settings. Disabling certain technologies may affect some features of the Service.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No internet transmission, storage system, or security measure can be guaranteed to be completely secure. Users should avoid submitting information that is not necessary for the requested service and should protect their account credentials.

10. Your Privacy Rights

Depending on location and applicable law, users may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of eligible information;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Request portability of information provided to us;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with an applicable data-protection authority.

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact us at support@turnitchecker.ai or through https://turnitchecker.ai. We may need to verify identity before completing a request.

11. Children's Privacy

The Service is not directed to children under the age at which they may independently consent to personal-information processing in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us.

12. Third-Party Links and Services

The Service may contain links to third-party websites, communities, payment services, or platforms. Their privacy practices are governed by their own policies, and TurnitChecker is not responsible for their independent processing activities.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Service, processing practices, service providers, or legal requirements.

When material changes are made, we will update the "Last Updated" date and provide additional notice where required by law.

14. Reports and Third-Party Brands

AI writing and similarity results are provided for informational and pre-submission review purposes. They may contain errors, omissions, or false positives and should not be treated as the sole basis for academic, disciplinary, publication, or other high-impact decisions.

TurnitChecker does not control the policies of schools, universities, journals, publishers, or third-party report platforms.

TurnitChecker is not affiliated with or endorsed by Turnitin, LLC.

15. Contact Us

For privacy-related questions or requests, contact us through:

Email: support@turnitchecker.ai

Website: https://turnitchecker.ai

Where required by applicable law, additional information about the responsible legal entity or representative will be provided.